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In this concise coaching video, Shanli Liu explains that the most effective method to boost emotional intelligence is to shift from reacting to feelings toward responding to them. She illustrates the difference with a conversational scenario where someone says something upsetting. People with low emotional IQ react impulsively, letting their emotions surface in tone and words. In contrast, those with high emotional IQ pause, identify the source of their feeling, and articulate it clearly—e.g., "When you said that, I felt upset because..." This process of naming and timing emotions gives the speaker control, conveys maturity, and enhances emotional intelligence. The speaker urges viewers to practice this technique.

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