How to not be dismissive #shorts
18 Feb 2024 · 1 min

0:35
In this short video, Shanli Liu, CPA, CTP, explains how to avoid being dismissive during arguments by taking ownership of one’s words and actions. She critiques the common phrase “I’m sorry you feel that way” as a non-apology that shifts blame, and offers concrete alternatives such as “I’m sorry that my behavior made you feel that way” or a simple, sincere “I’m sorry.” The advice emphasizes genuine responsibility in apologies to improve interpersonal communication.










