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In this instructional segment, the speaker outlines a three‑step method for handling remarks like “Don’t be so sensitive.” First, avoid getting defensive, as it weakens your position. Second, reframe the response by starting with the verb “sense,” e.g., “No, I’m only sensing…”. Third, use that phrasing to flip the original comment back onto the speaker, turning a criticism into a neutral observation about their behavior or standards. The speaker provides concrete examples for jokes and inappropriate remarks, emphasizing that this approach keeps you calm, in control, and appears confident.

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