How to respond to name-calling

In this instructional video, Shanli Liu, CPA, CTP, presents a concise three‑step method for handling verbal insults. Step 1 advises asking the offender to repeat the name they used, pretending you didn’t hear it, which isolates the word and forces the speaker to confront it. Step 2 involves echoing the exact name back in a confused tone (“I’m stupid,” “I’m an idiot”), which puts the aggressor on the spot. Step 3 recommends responding with a detached, non‑committal remark such as “Weird, okay” or “Huh, all right, thank you,” thereby stripping the insult of its power and discouraging future name‑calling. The video supplies specific phrasing, tone cues, and the psychological intent behind each move, encouraging viewers to adopt the approach to neutralize verbal aggression.










