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In this short instructional video, Shanli Liu, CPA, CTP, presents a concise three‑step technique for ending toxic or escalating arguments. The method relies on three specific phrases: (1) “right here” – used to pause the argument and signal a boundary, indicating the speaker will no longer engage in the current hostile exchange; (2) “Are you interested?” – a probing question that gauges whether the other party wants to continue the relationship or discussion constructively; and (3) “then tell me where yours begins” – if the response is affirmative, this phrase shifts the conversation toward collaborative problem‑solving by sharing each party’s starting point, whereas a negative answer provides a clear end to the toxic interaction. The video emphasizes using these prompts to regain control, assess willingness to engage, and either transition to a solution‑focused dialogue or exit the conversation.

Chapters

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