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Just Let People Do Their Jobs

Name: Just Let People Do Their Jobs
Uploaded: 2025-05-17T00:00:47+00:00
Duration: 1 min 9 s
Channel: Shanli Liu, CPA, CTP
Description: In this monologue, the speaker reflects on change management within a business context. They note a consistent pattern: whenever a new process—whether…

17 May 2025 · 1 min

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1:09

In this monologue, the speaker reflects on change management within a business context. They note a consistent pattern: whenever a new process—whether sales, lead nurturing, onboarding, or training—is introduced, the business experiences an immediate roughly 20% drop in performance. The speaker evaluates the trade‑off by comparing this short‑term loss to the anticipated benefit of the change, such as a modest 5% increase in closing rates, concluding that the loss outweighs the gain and would take four to five months to recover. They then contrast this with an alternate scenario where no changes are made, allowing employees to naturally improve and achieve the modest gains without the dip. From this observation, the speaker formulates a personal rule: they will only implement a change if they expect at least a 40% improvement and believe there is roughly a 50/50 chance of achieving it. The overall message emphasizes restraint in making process changes and trusting that people will improve when left to work autonomously.

Chapters

So let's imagine the business, like everyone's revenue here represents this line. That's your business. That's normal business that's happening. What I realized is that whenever I decide to make a change in the business, I see about a 20% decrement or decrease in performance from whatever that change is. So I change a sales process, I change a lead nurture process, I change an onboarding process, I change something that I have to train people up on something new. Now, even if that change is something that I think is superior, I'm still going to have an immediate decrease in performance. What's the data research behind it? It's Alex doing this. Now, if I think that this improvement is gonna make, let's say, a 5% improvement in the business, like I think this will improve our closing rate by 5% or something like that, then I'm gonna take a guaranteed 20% loss for a potential 5% increase. Bad trade. How many months is it gonna take me in order to make up for the 20%? It's gonna take 4 or 5 months, right? Now, here's the really fun thing is that on an alternate timeline, you have this thing, but when you leave people alone, they tend to just get better at their jobs. So you'll get the 5% improvement. And so what's happened is that I've actually created this rule which is I need to see a 40% improvement that I think has a 50/50 shot at happening for me to make any change at all.