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In this short YouTube clip, CPA Shanli Liu explains a practical, five‑minute pre‑meeting routine that dramatically boosts credibility with prospects or clients. She walks through quickly reviewing a meeting attendee’s online profile—identifying location, favorite sports team, spouse’s name, and company details—and then using those personal touches at the start of the conversation. By mentioning the Bucks and asking about Joyce, the speaker instantly signals that she’s prepared, which creates immediate rapport and positions her as a trustworthy, attentive professional.

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