Shanli Liu, CPA, CTPFreedomfolio · I help 7 to 8 figure service business owners and ecommerce sellers keep 10K to 75K of profit- without IRS headaches | CPA. Virtual CFO. Tax Resolution Pro | $5MM+client tax savings | Book a free 15 min strategy call

Let The Fires Burn

Name: Let The Fires Burn
Uploaded: 2024-11-06T02:30:28+00:00
Duration: 40 s
Channel: Shanli Liu, CPA, CTP
Description: In this short monologue, a leader addresses team members John (customer support) and Sarah (legal), granting them permission to tolerate slower response…

6 Nov 2024 · 1 min

Watch on YouTube

0:40

In this short monologue, a leader addresses team members John (customer support) and Sarah (legal), granting them permission to tolerate slower response times, upset customers, and delayed contract signings while the organization concentrates resources on solving a larger, more complex problem. The speaker emphasizes that accepting short‑term pain—allowing certain “fires” to burn—is necessary to prevent a bigger catastrophe, and reinforces authority by reminding the team that they control payroll and can therefore dictate these trade‑offs.

Chapters

You need to let some of these fires burn. It is okay if we have some upset customers because once we fix this, we will fix the 500 customers that have been upset despite the fact that this is a harder problem to solve. John, if you get complaints from CS about this stuff, your turnaround's being slow, that's okay. You can tell them I said it's fine. Sarah in legal, if you're having this issue and people are like, hey, we gotta get these contracts signed, tell them I said it's fine. And remember, I pay everybody's paychecks. And I'm telling you, it's okay. As hard as it is to let these fires burn, we have to flex. We have to focus on this one. Otherwise, this one's going to burn us to a crisp.