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'No' is the Beginning of the Conversation @NegotiationMastery

Name: 'No' is the Beginning of the Conversation @NegotiationMastery
Uploaded: 2025-04-03T16:00:07+00:00
Duration: 39 s
Channel: Shanli Liu, CPA, CTP
Description: In this brief dialogue, the speakers explain why hearing or saying "no" is not a dead‑end but the start of a productive negotiation. The person who says…

3 Apr 2025 · 1 min

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In this brief dialogue, the speakers explain why hearing or saying "no" is not a dead‑end but the start of a productive negotiation. The person who says "no" experiences a sense of safety and protection, which makes them more willing to engage further. Conversely, the listener can use the "no" as a cue to open dialogue rather than push back. A practical technique is to reframe typical opening questions—e.g., instead of asking "Do you have a few minutes?" ask "Is now a bad time to talk?"—which invites the counterpart to say "no" if they truly cannot talk, thereby preserving rapport and moving the conversation forward.

Chapters

Getting a no isn't the end of a conversation, it's the beginning. What is the importance of getting to no in an argument or a conversation?
When somebody says no, something happens to them, the, the person who utters the word no versus the person who hears it. The person who says no feels safe and protected, and so that's how that becomes the beginning of the conversation, because having feel like they protected themselves and they feel safe, they're more open to dialogue. The most common thing is calling somebody on the phone or even stopping them and saying, have you got a few minutes to talk? Flip that to, is now a bad time to talk?