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In this brief instructional segment, Shanli Liu, CPA, CTP, emphasizes that employee behavior is best shaped through reward-based training rather than punishment. She explains the principle "what gets rewarded gets reinforced" and advises managers to consistently recognize and praise desired actions. Rewards should be tailored to each individual—ranging from a simple Slack acknowledgment to sending a thoughtful gift—so that the reinforcement feels personal and effective. The core message is to base team development on positive reinforcement to encourage repeat performance.

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