0:52

In this workplace coaching anecdote, the speaker recounts addressing an employee who repeatedly received complaints for rude behavior. After prior warnings from senior leaders failed, the speaker meets with the employee, focusing on reducing complaints rather than moralizing. He asks the employee to list actions that trigger negative perceptions and identifies four concrete problematic behaviors—interrupting in meetings and claiming superior knowledge of other departments, among others. The speaker then provides specific alternative actions for each problematic behavior, creating a clear behavioral replacement plan. Within a week, the team notices a dramatic improvement, illustrating that vague admonitions like “don’t be a dick” are ineffective; instead, granular, actionable feedback drives change.

Chapters

More from Shanli

youtube.com

You Have To Learn To Say "No"

7mo ago
youtube.com

How to Get Better Employees

7mo ago
youtube.com

Gross Profit VS Net Profit

7mo ago
youtube.com

Don't Make This Mistake When Starting A Business

7mo ago
youtube.com

"I Just Wanna Make Money"

7mo ago
youtube.com

How to Know If You're Hiring Dumb People

7mo ago
youtube.com

Anyone Can Win

7mo ago
youtube.com

It's Okay To Have Bad Days

7mo ago
youtube.com

You don't need more friends, you need BETTER ones

7mo ago
youtube.com

The 3 Rules for Strong Adult Friendships

7mo ago
youtube.com

There Are Only 3 Content Buckets

7mo ago
See all content