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In this monologue, Shanli Liu, CPA, CTP, urges business owners to stop blaming their employees for performance issues and instead examine their own leadership. She argues that problems stem from either hiring the wrong people, failing to set clear expectations, or lacking the authority and respect needed as a boss. Liu advises leaders to continuously look one level up the hierarchy—first at the team, then at their own hiring decisions, and finally at their own management style—to recognize that most team shortcomings are actually leadership shortcomings. The core message is that employee underperformance is a leadership problem that the owner must own and resolve.

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