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In this concise instructional video, trial attorney Jefferson Fisher shares three specific phrasing techniques designed to keep conversational partners from becoming defensive during arguments. He advises first responders to begin their reply with a statement that includes "I agree," even if they don't truly agree, to acknowledge the value of the discussion and lower the other person's guard. The second technique is to say "I've learned" followed by a reflection on the importance of the topic to the other person, which signals that the speaker feels educated and understood. The third technique is to use the phrase "That's helpful to know," which acknowledges the other person's contribution and encourages receptivity. Fisher frames these strategies as simple, repeatable language cues that can make arguments more collaborative and less confrontational.

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