What to Say When They Raise Their Voice
In this concise instructional video, speaker Shanli Liu, CPA, CTP, offers a three‑step approach for handling someone who begins to raise their voice during an argument. The first step is to ask, “Is this a conversation?” which prompts the other person to acknowledge the interaction and typically lowers their volume. The second step is to set a clear boundary by stating, “I don’t respond to that volume,” signaling that only respectful speaking levels will be engaged with. The third step advises the speaker to keep their own voice low and slow, avoiding matching the aggressor’s volume, thereby maintaining calm and control. The video’s purpose is to provide practical, immediately applicable language and behavioral cues for de‑escalating heated discussions.
