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In this concise coaching video, Shanli Liu, CPA, CTP, offers a practical three‑step method for handling situations where someone publicly makes a disparaging comment about you. First, she advises a five‑second pause of complete silence to let the comment fall without reaction. Second, she suggests turning to another person in the group and asking, “Did you hear the same thing that I heard?” to shift the focus back onto the speaker and involve the audience. Third, she presents two options: remain silent and let the speaker possibly clarify, or directly challenge the comment by asking, “Did you mean to say that out loud?” The overall tone is instructional and supportive, encouraging viewers to maintain composure and regain control of the conversation.

Chapters

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