How a Notary, LoanSigning Agent and/or a NotarySigning Agent Can Lose Money? Let Me Show You

LaTonya Johnson shows notaries and loan-signing agents where they're bleeding money: missing calls and skipping follow-ups. She uses CallRail and Grasshopper to catch every business call, aims for seven touch points with each contact, and schedules follow-ups immediately after meeting someone.
Questions this video answers
March 27, 2022.
CallRail (CallRail.com) and Grasshopper.
Add business numbers to the Favorites list so they bypass Do Not Disturb.
Seven touch points.
About $60–$100 (per month).
Chapters
Hey, this is TJ with Solutions by tj. And you know what? I see so many people missing out on money until it's ridiculous. Everybody wants to make a hundred thousand dollars, ten thousand, twenty thousand a month. Listen, you can't make no money if you don't answer the phone, honey bunny. I was doing research for my apostille business last week. Just doing market research, kind of getting an idea what the prices are. I call so many companies. This is 8, 9 o' clock in the morning. Nobody answered the phone.
What can you go on your job, be there at 8 o' clock in the morning and don't answer that doggone phone? That's crazy. You cannot survive in this business until you treat it like a business. And the major part of your business is right here, this Datgum phone. You gotta answer the phone. This is you showing up. This is your money. You gotta answer that phone. So what I do to help me answer the phone is I have a whole different ring that says, baby, this is a business call. I do that through what I call. Well, what is called CallRail.com, you can have a totally different number. And when it's a business call, you can have a different ring or it will announce notary client. There's also another service that my, my niece just introduced me to called Grasshopper. It's a lot cheaper and I think I'm about to switch. Just between you and me and a couple of us in, in, you know that join our live videos have told me about another one. I can't think of the name of it right now. But the, the main point that I'm trying to get to is listen, you need to answer the phone and you gotta figure out a way that'll make you answer the phone. So that's number one of what I call rail. It whispers to me when it's a business call. Number two, when I go to sleep, I put my phone because I baby all them dings and critches and creeks and oh my God, I can't stand this phone going off when I'm trying to sleep. So I'm on do not disturb. But here's the deal.
You can put people in your favorites. I have my mom, my daughter, my niece, my cousins who are very important to me and I know ain't gonna call me and just for no reason, right? You could put all your emergency contacts over there. But guess what? You can also put that Grasshopper number and that call rail number so that you do not miss a call everybody that's in your Favorites is going to automatically come through. Even certain emails will automatically come through. So that's tip number two. Make people your favorites. Make your business line one of your favorites so that that call can come through when somebody is dinging that line. Right.
And you can get notifications. Be up early. Just because you work for yourself does not mean that you get to sleep in until 9 and 10 o'. Clock. The early bird catches the worm and if you stay in that bed, then you are missing out on a part of your day. You gotta get up early because other people are at their jobs and they're thinking about, okay, I got, got to get this, this, this and this done. Let me call this person. They're up at 8:00am you know, they're already up. They're, they're doing business. That's when business starts most of the time. At a minimum, 8 o', clock, 9 o'. Clock. You just being lazy. That don't make no sense. You ain't answering that phone at 9 o'. Clock. So figure out a way for you to be able to pick up the phone. Whatever phone is tied to your Google business number, you need to be able to answer that phone. If you can't answer it, hire some type of service that can answer the phone and take those calls for you and teach them what to say. A lot of those services, I mean, you know, it's an answering service and it don't even cost that much. An extra 60 to 100 bucks in your business is well worth it for you to be able to make a hundred to three hundred. $300 in just one notary call. It's worth it, right? Yeah. The other thing that I want to talk to you about is following up.
So we just did a video that is a freaking Amazing. With Ms. Toni Taylor Harris.
Baby, if you have not looked at that video, it's about networking. Go to that link and look at that mug immediately.
It is amazing. So.
Here'S the deal. If you don't follow up with people that you meet and people who call you for business, you're going to miss out when you meet people. Say you meet attorneys, real estate agents.
You know, you go to the title company and meet their business development person. If you don't follow up with them, they do not know you. They do not remember you. I have a thing where I, I try to follow up with people at least seven times. So I meet you at an event, right after the event, I send you my information within a day. That's two touch points. The very next Week I touch bases with you again. I may drop by, I may call, or I may just send an email. Normally I drop by and say, hey, I was just thinking about you. I wanted to come out and meet and just bring you donuts. Just trying to make your day. How you doing today? All right, well, cool. Here's my card again. I'm Latonya. I'm a notary public loan signing agent. And again, I'd love to do business with you all. It looks nice in here. Y' all enjoying the day? Just bring it. Being personable, being a real person, right? The other touch point, like I said, could be an email. If I see an article that may be of interest regarding the industry, I'll send them that article.
And say, hey, what do you think about this? Right?
And you know, just various touch points like that to follow up and make sure that somebody understands and knows your name and knows who you are. Toni gave some valuable advice about when you meet people, you automatically schedule a follow up with them and you automatically schedule that follow up to be an actual meeting. Hey, what does your calendar look like? I want to talk to you a little bit more. What does your calendar look like on such and such and such? Now we all have these phones. We got to use them. We have our calendars right here. Pull out your calendar right then and schedule a meeting. Don't wait. Do it then. Because when you sit down to talk to somebody face to face, they don't forget you. If you have a 30, 45 hour long meeting talking to somebody now they know you now that's real relationship building and it is priceless. So those are the things that I wanted to talk to you about because they are important for you to grow your business and become profitable. Profitable. You can't miss answering that dog on phone and following up. Those are important to your money. Okay? So this is TJ with solutions by tj. I super duper hope you enjoyed this video. Make sure that you like this channel. Please do. Make sure that you subscribe and share this video with everybody. You know, think that if they may not be doing this and you share this video with them, then they start and everybody wins. Everybody wins. Because I'm not just thinking about me. I don't want you to just think about you. I want all of us to rise up together. It's enough money in this thing, sweetheart, for everybody. So share the video on your social platforms and if you need me, I'm here. I am here. I am here to talk to you and to consult with you and give you whatever I got to make sure that you get to the point where you want to be. As far as your income is concerned. I love you to life, and it ain't nothing, honey Bunny, that you can do about it. So you take care. Comment below. Let me know what time you wake up. Let me know what you do to follow up with your clients. Give us some ideas, because your comments below helps the whole community. Heck, I might get some ideas. I get ideas from y' all all the time. So let me know what phone services you use, how you answer those calls, and what you do to follow up with people. All right. I love you. I.
Love you. If anybody told you that, I ain't lying. I ain't Hollywood. I love you and I thank you. You have a good day. God bless.
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