Clay Linkous's videos and podcasts

Attention Patient Experience Professionals: We are looking for a talented, values-driven individual...

If we want to elevate the human experience in healthcare, we have to name our primary operational en...

If our strategy for improving patient experience relies on simply telling overworked clinicians to "...

Ever wonder about the mystery of decorative pillows? Turns out, the difference between *having* to ...

Feeling that flicker of contempt creeping in? The antidote is surprisingly simple, yet incredibly po...

If our leadership rounding strategy consists of leaders walking the floors with a digital clipboard ...

If our health system manages patient safety in one silo and patient experience in another, we are mi...

If we are relying on annual performance reviews and standard bonuses to retain our physicians and cl...

If our patient experience strategy prioritizes hyper-personalization over basic operational executio...

Sitting in Kelly Merbler’s opening keynote at the TNSHRM conference—The Future You Leave Behind—I wa...

Feeling defensive? Maybe it's time to switch gears! A growth mindset isn't just a buzzword; it's yo...

Ever think about the people who truly shaped you? Not just the ones who were always sugar-coating, b...

If our patient experience strategy begins at the registration desk, we’ve already missed the first c...

If our leadership playbook relies on "do this because I said so," we will constantly hit a wall when...

Huge thanks to Marc Cunningham and the Property Management Business Podcast for recently interviewin...

If we want to know the real health of an organization, we don't just look at a balance sheet—we look...

Ever wonder what makes a leader truly effective? Research by Zinger Folkman suggests it's not just...

Great opportunity here ⬇️ Commenting on post from: Melissa Tindell, MASC with content: Excellent op...

Ever thought about the ultimate bouncer's manual? In a surprisingly iconic (though perhaps not *gre...

When a team or employee becomes recalcitrant—stubbornly resistant to authority, rules, or new initia...

If our leadership team measures the success of a gathering strictly by whether it started on time an...

“In the ED, psychological safety is not simply about making people comfortable. It is about making i...