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In this short advisory segment, the speaker explains how businesses—illustrated with a dog‑walking startup—should make their advertising and marketing content as helpful as possible. By publishing high‑quality, free content (articles, videos, podcasts) about their niche, they demonstrate expertise, build trust, and make potential customers feel comfortable entrusting them with their service. The speaker ties this approach to Robert Cialdini’s principle of reciprocity from the book Influence, arguing that when you give valuable information to your target audience, they feel compelled to return the favor, leading to increased customer acquisition and a better return on investment.

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