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In this short marketing segment, the speaker explains that many clients are unsure of how much they can or want to pay per customer. To address this, the agency runs a "detective campaign" aimed at uncovering the true Customer Acquisition Cost (CAC). The speaker emphasizes that CAC is one of the two most important advertising metrics, outweighing other figures such as cost‑per‑click or cost‑per‑lead. If a business does not know its CAC, the speaker notes that time and money must be invested to determine it, positioning the detective campaign as the essential first step in understanding acquisition costs.

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