MO's first client was an old friend who hired them anyway, knowing they were inexperienced. The client's only rule: under-promise, over-deliver, and find answers when you don't know. MO still feels embarrassed about early work but sees constant improvement as the job itself.
And I think I told our first client, who is an old friend of mine, I think when he told me, I'd like to join you, I think the words out of my mouth were something like, it's the most reckless thing that you could do. Because frankly, at that time I didn't know anything. I was so clueless. But I think people are pretty good at reading your integrity, people are pretty good at reading your intentionality, especially if it was people that you have done business with before. So along the same lines, he said our first client, actually, he knew I knew nothing about this domain. He knew that. But he said, you know, Mo, I've dealt with you before. And the thing that one thing I've been looking for from my financial providers is somebody that under promises and over delivers, somebody that when they don't know something, they figure it out or find somebody who does. And somebody that's always going to look after my interests first, put my interest first. He said, that's it, that's the bar. He said, I know you're clueless, but I've also, through our shared experience working together, I know you're going to put my interest first. I know you're going to hunt down the answer and the expectation can't be any lower. So I was like, okay, good, that works. But you know, I knew from there, obviously, like, I mean, the. What's also amazing is every, every single year, as the business evolves every year, I think about the year prior and I'm mortified about what we looked like last year or the year before. I'm like, oh my God, can't believe I did that. I can't believe I did that. Like, what were we thinking? Why did people like entrust us? Like, so I think that that's a perpetual journey. I think that's a reality that as people evolve and improve, you're always, you should be slightly embarrassed of your past self or recent past self. I think that's just normal part for the course.
