A short conversational transcript describing a product-decision framework used by the speakers: a decision-matrix scoring system. They define core goals (profitability, customer satisfaction, strategic direction), break those into subcomponents, and require submitters to fill these when creating tickets so the system assigns a prioritization score.
Do you have, like, a framework for thinking through product decisions? We ended up coming up with something that was a really good guidance tool for us. We came up with basically, like, a decision matrix, to some extent, that just added scores. And the way this worked was we said, you know, what are our main goals? And we said, you know, you know, profitability. We want to make sure that customer satisfaction is another one. And then we wanted to look at, you know, just kind of strategic direction that we were looking at. And we broke all those. Those pillars down into their little components, and we basically made it that whenever you're submitting some kind of ticket or some kind of issue, you need to, at the most brand new level, fill these out, and then it funnels up and puts a score in front of us.
