Ask your best customers one question: what are we doing right? Their answer reveals the specific metric they actually care about, like response speed. Master that one thing and you'll consistently exceed expectations.
Are you an entrepreneur who is struggling to wow every single customer every single time? Well, you can fix that by asking one question. Here it is. And it is a Jedi mind trick. Ask your best customers what are you doing right? And they will not tell you what you're doing right. They will reveal how they judge you. So they say you respond quickly. Now you know they're measuring how quickly you respond. And once you know what they're judging you by, then improve that one thing, and you will blow them away. Ask your best customers what you're doing right and do it better, and you're going to win over all of your customers by wowing them every single time. You'll be the world's best at that one thing.
