Speaker criticizes common, socially scripted conversation openers (e.g., "How are you?", "What do you do?") as sleep-inducing. They argue the goal of better conversation is to "wake people up" by breaking scripts and using engaging starters that spark interactivity and dopamine; they issue a challenge to stop using scripted questions and try the speaker's "top four" conversation starters.
Chapters
How many times have you been in a networking event or a party or a meeting and someone says, how are you? Or what do you do? I think I've answered, what do you do? At least a million times. And so not only is the question socially scripted, my answer is socially scripted. When you ask questions that we've heard a million times before, it's like asking the other person's brain to stay asleep. The entire goal here is to wake people up, to break those social scripts. In a really good conversation, there's more smiling, there's more nodding, there's more leans, there's more hand gestures and touches. The top four conversation starters break social scripts. They create a kind of conversational interactivity that sparks dopamine, that gets people engaged. They lean in, they get excited, they use hand gestures. My challenge to you is to go on a conversation starter diet. No more what do you do? Where are you from? Or how are you? Those social scripts keep us asleep.