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In this segment, the speaker argues that email and direct‑mail lists represent the single biggest opportunity for music‑industry businesses. They explain that successful companies maintain detailed data on each contact—lifetime value, purchase history, tags for products bought, dates of last purchase, birthdays, and more—allowing precise segmentation and timing of upsell (ascension) offers. The speaker claims email marketing delivers an unparalleled return on investment, citing a 42:1 ROI compared with far lower returns from Facebook, Google search, and TikTok ads, positioning email as the most effective marketing channel for the industry.

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