Rockstar Contractor Schedule 1 Palazon, Joyce
This document is Schedule 1 of the Independent Contractor Agreement between Revenue Cycle Solutions, LLC (RCS) and contractor Joyce Palazon, dated January 10 2025. It outlines the specific services the contractor must perform, the deliverables, and the compliance requirements. The services are organized into three core operational areas: (I) Patient Registration, (II) Verification of Benefits (VOB), and (III) Authorizations. For each area the schedule lists detailed step‑by‑step responsibilities, required data fields, documentation forms, and status‑tracking procedures using RCS client tools (PAT REG, VOB, AUTH tabs). The contractor must also record time and productivity in the RCS PDS system, document any complexities, and communicate with RCS leadership. Additional sections mandate a secure, HIPAA‑compliant remote workspace, completion of RCS HIPAA training, and access to all RCS and client software via a VPN into a virtual machine (no direct access). Schedule 2 appends the RCS Email/Internet Policy, which the contractor must read, acknowledge, and sign, covering email privacy, monitoring, and acceptable use. The overall purpose is to define the contractor’s operational duties, data‑capture standards, and security/compliance obligations to ensure consistent revenue‑cycle services for RCS clients.
Topics
Patient Registration Workflow and Required Data Elements
Step‑by‑step process for reviewing schedules, contacting patients, collecting demographic and insurance information, and updating the PAT REG tab with status and reasons for incompletion.
Verification of Benefits (VOB) Process and Documentation
Procedures for identifying patients needing benefit verification, contacting payers via portals or phone, completing the Insurance Verification Form with detailed benefit fields, and updating the VOB tab with completion status.
Authorization Acquisition Procedure and Tracking
Guidelines for reviewing the AUTH tab, gathering plan of care, contacting insurers, completing the Authorization Request Form with extensive authorization details, and recording outcomes (obtained, pending, denied) in the AUTH tab.
Remote HIPAA‑Compliant Workspace and Security Requirements
Mandates for a secure remote work environment, PHI handling, HIPAA training completion, and workstation visibility/locking protocols.
Software Platform Access via VPN and Virtual Machine
Requirement that the contractor access all RCS and client systems through a VPN into a virtual machine, with no direct software access.
RCS Email/Internet Policy Acknowledgement
Contractor’s acknowledgment of email usage rules, monitoring, ownership, and prohibition of unauthorized interception or solicitation.