Construction records, finally done right

19 Jun 2026 · 1 min

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1:02

In this video, former quantity surveyor William Doyle recounts a £20 million loss on the Northwest Electrification Project caused by scattered, unstructured, and non‑contract‑ready records. He explains that without proper documentation, the claim could not be proven, leading to a missed payment. This experience highlighted the critical role of structured, defensible construction records as protection against financial loss. Doyle founded Gather, a business dedicated to capturing and organizing construction data so that claims are contract‑ready, reducing administrative firefighting, preventing undefended delays, and protecting commercial teams across the industry.

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£20 million. That's what we were set to lose on the Northwest Electrification Project. Not because the work wasn't done, but because we couldn't actually prove it. There were records, but they were scattered in paper diaries, in inboxes, half-filled forms. They were everywhere. None of it was contract-ready. None of it was structured. So the claim didn't stand, and guess what? The payment didn't land. That project forced a hard realization. On jobs like these, your records are your protection. If you can't back up the work, then you are exposed. That was the turning point, and that's why I built Gather. I'm William Doyle. I used to be a quantity surveyor. Now I run a business to stop losses like that from ever happening. Because it's not just one project, it's happening everywhere. Commercial teams chasing down site diaries, rebuilding timelines from WhatsApp messages, trying to turn unstructured data into something contractual days or weeks after the fact. And when the pressure is on, those gaps cost you. Claims fall through, delays go undefended, and your team, they spend more time firefighting admin than actually managing risk.