Real-time records mean you never miss another CE

23 Apr 2026 · 1 min

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In this segment of the YouTube video "Real-time records mean you never miss another CE," speaker William Doyle MRICS emphasizes the importance of organisational culture underpinned by contractual clause 10.2, which mandates mutual trust and cooperation. He argues that maintaining a single, collaboratively created set of real‑time records across the supply chain creates a "single truth" that simplifies trust building, reduces the need for multiple, conflicting record sets, and minimizes risk. By having accurate, shared records, parties can avoid disputes over facts, thereby reducing reliance on costly adjudication. Doyle stresses that investing in robust record‑capture mechanisms is a more effective risk‑avoidance strategy than attempting to mitigate risk after the fact.

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I think the culture, it's underpinned in 10.2, acting in the spirit of mutual trust and cooperation. So if we think about the behaviors that bring about trust, you know, having a good set of records that you— a single truth that you've collaborated on their capture and you've jointly established the mechanics around that, then that's bound to make that journey of trust a little more straightforward than having your own set. 2 or 3 sets, however many we might have depending on how broad the supply chain is. So that's important. I think also, you know, a bit like risk, avoiding it altogether is better than mitigating it. So if we've got good records, then we won't need to argue about the facts, do we, as my friend Robert Jarrod says. So let's try not to argue about facts. And my belief is probably that having invested in capturing good records will, will be far better than investing in lots of adjudication.