In this segment, William Doyle MRICS argues that many disputes in major infrastructure projects stem from mismatched expectations regarding the quantum (size/amount) and principle (basis) of work. He proposes that establishing a robust, single‑truth set of project records would align expectations, reduce disputes, and unlock significant value that could be redirected toward more productive outcomes.
So I think the outcomes for major infrastructure projects and all projects would be hopefully a major improvement. Undoubtedly, I'd like to think there'd be fewer disputes. If you think about disputes, they are essentially a mismatch in the expectations of what people expect in terms of either quantum, their assessment of quantum, or principle, or a mixture of the two. And if we can get good, solid, robust, single truth set of records, then I'd like to think that that would bring about quite a big improvement. Think of all that extra potential we'd have and that value we'd be able to pump back into, um, uh, you know, doing more useful things to proactively, uh, bring about a better outcome. So I think
