What happens when the records aren't there?

24 Apr 2026 · 1 min

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In this brief monologue, William Doyle MRICS argues that major infrastructure projects suffer from frequent disputes, which stem from mismatched expectations regarding the quantum (size/scale) and principle (contractual terms) of work. He proposes that establishing a solid, robust, single‑source set of records—essentially a "single truth"—would align stakeholder expectations, dramatically reduce disputes, and free up significant value. This reclaimed value could then be redirected toward proactive, value‑adding activities, ultimately leading to better project outcomes.

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So I think the outcomes for major infrastructure projects and all projects would be hopefully a major improvement. Undoubtedly, I'd like to think there'd be fewer disputes. If you think about disputes, they are essentially a mismatch in the expectations of what people expect in terms of either quantum, their assessment of quantum, or principle, or a mixture of the two. And if we can get good, solid, robust, single truth set of records, then I'd like to think that that would bring about quite a big improvement. Think of all that extra potential we'd have and that value we'd be able to pump back into, um, uh, you know, doing more useful things to proactively, uh, bring about a better outcome. So I think