Will Kelly breaks down three employee types: A-players show up early and pull the team forward, B-players are steady and reliable, and C-players are late, absent, and drag everyone down. How you manage each type determines your team's productivity.
An A player shows up every single day. They are never late. They never call off. They're pulling into the parking lot 20 to 30 minutes before their shift even starts. They come in on Saturdays without being asked. They are passionate about doing what they are doing at their job. They're the first one in and the last one out. They pull the entire team forward. B players are different. But don't sleep on them. They are consistently reliable. They show up, they do the work. They're not as passionate as the A players, but they do care. They want to deliver 5-star service. They want to get better each and every day. The right B players become the backbone of the operations. Now for C players. C players call off, they're late. There is a lack of care that shows up in everything they do. Their attendance, their quality, their productivity. Let's just be honest. They're showing up for a paycheck. They don't believe in the mission. They don't believe in the purpose. They don't believe in the system. They drag people down around them. Whereas A-players, they lift everybody up and rise to their level of expectation.
