A bride's photographer went silent for six weeks after a shoot, breaking her contract's two-business-day response clause. The couple filed a PayPal dispute and won a full $1,300 refund, even after the photographer finally delivered photos and offered a partial refund.
I'm the woman who was scammed by her wedding photographer for an engagement shoot, not for my wedding day, thank goodness. We had our engagement shoot in October. She said she would deliver photos within 1 week. We also had a clause in our contract saying that she would respond to any attempts of communication within 2 business days. She did not do that. We had tried to get in touch with her multiple times because we didn't get our photos when she said we would. We texted, we emailed, and we called, and she did not respond to us. And because it had now been 6 weeks and we had no idea what was going on and her business was showing that it was temporarily closed, my fiancé decided to file a chargeback to his credit card and also open a dispute with PayPal. She emailed us, she apologized, she delivered the photos. In this email, she also asked if we still wanted her to be our wedding photographer. Uh, and the answer to that was no. She said she understood if we didn't want that, and that if that was the case, she would refund us the retainer minus an engagement fee. Did not say how much that would be. I actually went to her website and looked up the price and I was like, mm, that's a lot for everything that happened. So we emailed her back the next day and we were like, We're glad to hear you're okay. What do you think is a fair price for the engagement shoot fee? Again, no response. A week later, we followed up. She didn't respond still. So we updated PayPal. We let PayPal know that we had heard from her, that she had delivered the photos. However, she still had our money and we did not trust her to return it. So with all the information we provided, which is all the information we had, PayPal ruled in our favor, closed the case, and refunded us the full $1,300.
