Jamie Wolfer walks through how to handle a wedding vendor who isn't delivering. Start by asking for an explanation, present your observations calmly, and decide if their reasoning holds up before choosing your next move.
If you were in a situation where you're like, we noticed that this is in our contract, but it's not being implemented right now. We noticed this in our proposal, but we're not seeing that. Can you explain to us why that service isn't being offered, why that service isn't being rendered? And notice here that I'm giving the vendor an opportunity to provide an explanation. And this is where you have to put on your Ghostbusters goggles and be like, how much of this is them blowing smoke and how much of this is valid reasoning? You have to be the one to navigate that. Obviously, I'm not there in that conversation with you, but presenting it as, here's what we thought, can you explain the difference to us? Here's what we thought, can you explain why we don't see this happening? Here's what we thought, we didn't put it in confirmation in writing, it could be on us, what are our steps moving forward?
