YesTalk-205 - How to Communicate In A Face-Mask-Wearing, Social-Distancing World

Welcome to Kevin Ward's Yes Talk for Realtors. This is Kevin Ward. So how do you communicate powerfully in a face mask wearing social distancing world? That's what we're going to find out today. Okay. Okay. So here is how you communicate effectively and how you inspire the hire. How you get people to trust you, how you get people to say yes to you and want to work with you in a face mask wearing social distancing world. I feel like a puppet. Look, this sucks, doesn't it? I hate wearing face mat. It's so difficult to do it. I mean, this was what I like. This is my favorite when I'm going out, but I'm like, I look like a bandit, right? So we're in a world where today people are afraid to sit down with you. They're afraid to meet face to face because nobody wants to get sick. And I get it and I totally understand. But how do you succeed effectively? How do you communicate effectively with people in a face mask wearing social distancing world? And so sorry for a little bit of humor, that's not my thing normally, but we'll go there. So I just want to give you four key strategies for communicating effectively and still being able to get people to say yes to you and get the hire when you are meeting with people in person and you need to practice social distancing and even face mask wearing. Now first, I just want you to understand that face to face in person is always more effective and powerful than video. Now, I did a video recently on how to do a listing present a virtual listing presentation. We'll put the link down below in this in the description of the video here so that you can click on that to go back and watch that. How to do a virtual listing presentation. So if you're going to use zoom or whatever, how to do that powerfully and effectively. And the good news with that is you don't have to wear a mask, but it's still more effective if you can sit down with somebody face to face. The problem is people don't want to get sick. And so how do you practice social distancing in somebody's home? Do a listening presentation and so forth. Well, there I'm going to give you some ways to do that and I'm going to give you some strategies for how to deal with face mask. Okay, so first sanitize, you know, if you're wearing gloves or carry hand sanitizers when you come in, when you meet people always wear a face mask so that they're Aware. And some people are comfortable, like with social distancing without wearing a face mask. In a face to face interview, assuming you have no symptoms and they have no symptoms and all that, you got to be respectful to people. Now let's just say though, I have to wear a mask in a conversation with somebody like this. So let's just demonstrate this. How does this work? So number one, when they're talking, when they're talking to me and they're wearing a face mask, have you noticed how hard it is to understand what people are saying? And the reason is because, number one, their speech is muffled with the mask. And number two, because we do a lot of our communication is body language, we don't just listen to the words, we actually read the lips we read. We see people's face, we see their mouth and so we can see their expressions and so forth. So number one in communicating in a face mask wearing world is you have to pay special attention. You have to listen extra hard. Okay, Listen extra hard. So I love this. Pulls my ears out. That's perfectly symbolic of listen extra hard. That's number one. Number two is speak super clearly. You want to speak super clearly and with more volume. Now, I don't know if you can hear it through the microphone. The microphone. I don't know if you can hear it or not, but I'm actually speaking louder than I do when I have my mask off because I'm aware this is muffling it. So you want to speak more clearly with more volume and exaggerate your mouth movements. So you want to make sure that you articulate your words very closely. And if you tend to speak quickly, speak fast like I do, you probably want to slow down your speech just to make sure that people can understand you. One of the keys to effective communication is to speak so clearly, to communicate so clearly, to speak in a way that, that not only can people understand you, but it is impossible for them to misunderstand you. So you want to speak super clearly. Number three, you want to exaggerate the other gestures with your body. So you want to exaggerate. For example, when you smile, I want to smile super big so that it shows in my eyes that my eyes are smiling too. Because when you smile, they can't see your mouth. So if I'm going to smile, I want to be so happy they can see the smile on my eyes. They can see my eyebrows when I'm excited, when I'm shaking, when I'm. Exaggerate your body motions. Use hands more than you normally do. It's just important because this is 55% of our communication is body language. And a big chunk of it is right here in the bottom half of our face. And it's gone, it's hidden. So I have to exaggerate the other parts of my body to let them know this is what's happening. Let them know I'm excited, let them know I'm interested, let them know I'm happy. Communication is so, so critical. So your eyebrows, your head nod, your smiles, where your smile is so big your eyes are showing it and so forth. Now, having said all of that, the best way to do it is when they can see your mouth. But here is cheating right now. There's no protection. So in a situation where you need to wear a face mask and I think there are situations where out of respect for other people you need to do that. Here is the ideal scenario is I just came up with this is now there's no germs, this is perfect. So this, except I can't breathe, but you can see my mouth. This is the ideal scenario. Now that I get it is not going to work. Right. But here's the deal. What I discovered was I just discovered this this week is wear a see through face mask. Now I've ordered some see through face masks. I haven't got them yet, so I'm sure, but I wanted to get this video out right away to you as real estate agents. I want you to get this right away. I want you to order a see through face mask. Now you go to Google, type in see through face masks. You're going to all kinds of safety goggles and all kinds of stuff. But you're looking for basically a face mask that is see through. Now I'm going to put a link down below for the one that I ordered. I have not. The reviews look good on it. I like it. I like the look of it. I like the way it looks like it fits and all that kind of stuff. It looks like it's really, really good. But here's the beauty of it is it allows you to have all the benefits of a face mask. Almost like the piece of plastic. But I can breathe and you can talk and people can see you and you can order them. I ordered a box of 24, so you can order several boxes of them and you can literally take them in and you can use them with you and you can give them to your clients so they can also wear them so you can see their face. Because when I'm communicating, communication is two way. So I want to be able to see their smile. I want to be able to see their, the look on their face because the look, the look on their face tells me a lot. So if I'm going to communicate effectively in a face mask wearing social distancing world, if I can listen extra hard, okay, good. But if I can see so that I can listen with my eyes as well as listen with my ears and they can see my mouth. So I'm communicating not only with my words, but I'm also able to communicate with my full body language and all the arsenal that you have of smiling, of facial expressions that you can do when you have your face uncovered, my friend, that is the way to go. So I'm going to put that link down below. I just wanted to shoot this video and get it out really, really quick for you guys because right now your ability to communicate effectively and clearly and influence people and persuade people to still say yes to you if when you hide your face, guys, I mean, look at this. Just to make my last point here is, does this look like a face you can trust? It's so crazy, right? When you walk into a business and used to, if somebody walked into a business looking like this six months ago that have been calling the cops, they've been calling 911, but today that's become the standard. But it also belies deeply embedded in our subconscious mind is if somebody's hiding their face, I can't trust them. And so your ability to have your face visible and be seen I think is so, so critical. So get a see through face mask. Order those. And I'm not, I don't, I don't get paid anything or I'm not even recommending the ones that I put down here below, just the one that I ordered. And I'm going to check them out and see how good they are. Let me change my mind after I do that and post another video with a different recommendation. See, I got stuff in my mouth after a face mask. Figure this stuff out, my friends. But the key is don't stop with all the stuff that's happening. Don't stop. There's still people out there that need your help. Figure out the best way to communicate with them and to win and to always get yes. Hey there, it's Kevin. I hope you enjoyed today's podcast. Are you tired of getting no after no? When you're out there trying to get listings and trying to inspire sellers to say yes to you, then I'd like to invite you to download a free copy of my no BS listing presentation. This presentation will guide you through exactly what to say that will have motivated sellers saying yes to you over and over again. Stop getting stumped with skeptical seller objections or the famous we need to sleep on it. Eliminate the resistance and have sellers ready to hire you and give you the listing before you even finish your presentation. To get a complimentary copy of my proven listing presentation, go to yes masters.com forward/download Again, that's yes Masters Download to download your free copy today.