Oliver calls Virginia to offer a free roof inspection after a recent storm, explaining that neighbors have already had roofs replaced through insurance. He qualifies her one-story home with tile roofing, proposes a 10 AM appointment, and confirms she'll be there to authorize any next steps.
Chapters
Hello? Hey, is this Virginia?
Yes, yes, this is Virginia.
Hi Virginia, sorry I caught you off guard there. This is Oliver and I'm calling because we are working on several of your neighbors' roofs and getting them replaced, all covered by their insurance. You also may be entitled to a roof replacement as well due to the recent storm. Did you know that?
Um, I, well, We kind of looked at that and said, that's about it, you know, because we really couldn't make any kind of, you know—
Ah, no problem.
—basements, you know. Yeah. Okay.
What we offer is a quick free inspection to see if you qualify to get a roof replacement covered by insurance. Is morning, afternoon, or evening better for you?
Uh, probably in the afternoon because, um, my husband does go to work in the morning. Um, but I can talk to him.
No problem at all. Take your time to check your schedule and let me know when you're ready. I'll be here to assist you. Okay.
What, what is the address? I mean, No, I think I, I think I can just get it from the phone, you know.
Perfect. I just need a couple more things. Do you know approximately how old your roof is, give or take?
Oh gosh.
I understand it can be difficult to remember. If you're not sure, that's okay too. We can still proceed with the inspection. Is that a shingle or a tile roof, or what kind of roof do you have?
It's a, a tile roof.
Got it. And for ladder purposes, is your house a one-story or two-story?
It's a one-story.
Okay, got it. And it's a single-family home, not a townhouse or duplex, correct? Right. Excellent. Lastly, do you happen to know who your insurance carrier is?
Oh gosh, no. I'm sorry, my mother usually takes care of that kind of stuff, and she, you know, she's more at that than I— excuse me— than I am. But, but I really can't remember, you know. I, I don't know.
I totally understand, Virginia. It's completely fine if you don't have that information right now. We can still proceed with the inspection, so we'll lock you in for tomorrow. Can we count on you being there?
Sure, around what time?
Great, we have a morning slot available at 10 AM and an afternoon slot at 2 PM. Which one works best for you?
Uh, well, for me either one because, you know, I'm not working, you know, I usually stay at home for a certain amount of time, but, um, you know, my mother, you know, my elder You know, I understand, Virginia. Okay, so, um, yeah, you know, you can call, uh, anytime during the morning and see what, um, if my mother or, uh, my, my father, stepfather would be able to be here.
Okay, that's completely fine, Virginia. As long as someone who is authorized to make decisions regarding the roof is present during the inspection, it will— yeah, we'll see you tomorrow at 10 AM. Just to confirm, your address is 1608 Garden State, right? Right, yes. And it's—
and then you'll be here, I mean, not here, but about 10 o'clock, you said? Okay, yes, all right. Okay, I'll let my, um, my parents know, and maybe, you know, they can be there at the house or something. I don't know.
That works perfectly, Virginia. As long as someone who is authorized to make decisions regarding the roof is present during the inspection, it will work. We'll see you tomorrow at 10 AM. Just to confirm, your address is 1608 Garden State, right? Right. Okay, you got it. Perfect. We have you scheduled for tomorrow at 10 AM. Can we count on you being there? Yes, yes, yes. Yes, you can count on me being there. We'll see you tomorrow at 10 AM. Have a great rest of your day. Thank you, you too.
