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A regional manager flew in to praise how the speaker treats gym members, crediting their approach with boosting retention by over 40%. Personal interaction with members directly drives gym performance.

A regional manager flew in to praise how the speaker treats gym members, crediting their approach with boosting retention by over 40%. Personal interaction with members directly drives gym performance.
the regional manager flew in because he just wanted to meet me. Wow. That's awesome. He wanted to meet this guy that's talked about in meetings. He wanted, he was very, very open with me. And he said that just with how I treat people in that gym, that I've helped their retention by over 40%.