If You’re a Hotelier, Watch This Before the Next Season | Hoteliers Roundtable - Goa

this is why our hotel is not getting ful। because you only thinking about revenue जो पैसे खर्चेगा wo to get है so your priority has to be gst gst gst create experiences around them and occupancy will fil up and your hotels will be full।

you still practicing the all traditional method of marketing quit that dont offer discount

offer deals you re not reading your

review is an up thanks differently।

my name is avira father of two girls six dog has been to a super woman street car ricerternhotelia now social media marketer and founder of intra mob

hi guys my name is mista im from calcite i said my career with indigo inc thats we the passion for hospitality comes from tree for three harpers and then join the hilton patel mumbai i was the efampsdsmanagre there and now walking for logo habitat very happy thank you so much for having

everybody my name is vebovgoptapasonat hotela with a war to dekedsofindustry experience no happily living in goa for almost like s viners indian because have worked in most of the metro politi cities in the country father of two lovely daters and has been to definitely a super woman to secret behind my success and carently im handling a beautiful hotel call the aster which is in all sweets teak hotel in heart of north goa candolim and thank you so much for the opportunity to

speak my views today hello guys imuhushbotai⁇m the founder and cut locomolisawe⁇rnback maca hostels in mumbai and goa we gate to the young and adventures of the country

hi guys this is bikram spend around twenty five years plus in hotel industry i been working for different different hotel formats currently i look after asia beach resort which is one of its kind beach resort in goa south goa and i look forward to this interaction and of course my bigest thing is ve worked so much that i ve worked in all parts of the hotel and all different worticles of the hotel so its kind of interesting to be part

of this confes the reasons that we have this podcast every year is because we want to her similar station and i called frstations by design because there not boys the nobodys working on then we may be only six people over here but when it cos out to six thousand people we re all hodalirsotpeople in the hospitality industry to things happen on other people get the get vaditatedthisis regular concern to iska pr cam krna ai s not because some time what happens never the concern in in industry people स्टार्ट फीलिंग may be i need to improve myself and that leads to people working hard on what s not working and that s a human condition which have always tribe to hold flag against which is ten things that not working many humans work harder on what s not working where you just have to stop in welcome something else। but when other people also mere sath e e o a, this is industry standard and that s how standards are set sixty, seven twenty itna triton wagera so the idea is to get those views to the market so the first part is which some ting with i m very excited about is ads। because i always feel the three most valuable thing after your family in life, i do you can buy gold or get a good sales person or run ads। these are all three things that give multiple returns of the money that you invest in them। so i m not in to gold or sales people, but i m into ads। and so there for i think। it the more targeted ads, you can make the more personalized, you can make the more many hotels can make most hotels do not spend money on ads। because me de lg and e commers and that seem h teli is clicking on an e commers ad before and after the एजेंसी पिच, and being some stuff, and then she and then on that called his है सौरी मैं लेट हो गया, कुछ ऑनलाइन शॉपिंग कर रहा था यार एड्स चलते हैं एड्स चलते हैं सर आपने अभी खरीदा 10 मिनट पहले, इसके बाद भी आप खरीदोगे सो the idea is so i just want to say i started with the web। what you think you have such a beautiful hotel यू थिंक पीपल hotelier dont invest in ads and by you thing that they failed

on of the reasons why होटेलियर भरोसा नहीं दिखाते हैं या फिर इन्वेस्ट नहीं करते हैं कि वन व the रीजन, इस भरोसा इंटें दूसरा क्सपीरियंस नहीं है? हम तो कर नहीं रहे हमने अपनी किस्मत 1 एजेंसी के हाथ में या फिर 1 मार्केटिंग के 1 बच्चे के हाथ में दे दी है और राम भरोसे रॉकेट छोड़ दिया है। and the day, what we want to do? आई नीड टू इन्वेस्ट मई मनी इन ad एज अ जर्नल मैनेजर एन आज ओन फस्टpॉलआईनीeड टो अंडरस्टैंड की वेरिज मई मनी गेटिंग नवेस्ट before i ask adrs to invest हम मनी करते हैं एड्स में इनवेस्ट उसका एंड रिजल्ट कहां है? क्या वो वेबसाइट पर जा रहा है या फिर वो whatsapp मेसेज के अन्दर 1 यूजर तक पहुंच रहा है? once the user is receiving a message is there any body there to respond सो अपने यस आर लर्निंग टू बी मेड and its very easy to find falls in the agency। but then dont remember that its or money which is ben spend from a marketing point of few so as joan managers or as hotel owners we should be yes investing in ads? but अnडeरस्टandकी ad से आप कहाँ पर spend krna cate randam spending on ads and its not reaching in so the

thing is 2 पीपल डोंट हैव द टाइम और 3 अंडरस्टैंडिंग तो डीप की यार कौन करेगा जो चल रहा चलने 2 और मेरा अपना सिस्टम ठीक नहीं है मेरा सेल्स कॉलर रात को आता नहीं है तो इतना मत खर्चो बिकज मेरा सिस्टम टूटेगा और और एक्सपोज हो जाएगा।

सो स्टार्ट्स वित रेलाइजेशन न सिर की आपको चेंज चाहिए यू जस्ट वांट फाइंड द क्रिपिंग मेटालिक है कोई और आ के मेरी नैया पार लगाएगा है या

मेरी नैया पार लगाये या मेरे को मेरा सिस्टम एक्सपोज जाएगा नॉट द ओन होटेलियसफॉल्ड बिकाज सोमनी मूविंग पार्ट्स अपने बैंकेट करोड़ रुपए का रेवेन्यू देखूं, जो शादी आ रही है। मैं अपने सेल स्कॉलर टीम को करूँ नहीं हो पा रहा। 3 महीने से सेल्स कॉलर टीम टूटी हुई है, मेरी सीआरएम सिस्टम नहीं चल रहा और उसका आई वी आर ठीक तरीके से नहीं चल रहा। नो दिस एजेंसी कम टेल्स मी मैं आपको थ्री एक्स दे दूंगा। थ्री एक्स का मतलब मेरे लिए 30 40 लाख रुपए महीना होगा, लेकिन वहाँ तो 1 करोड़ रुपए की वेडिंग पर फोकस कर रहा हूँ। इसके लिए मुझे सेल्स टीम फिक्स करनी पड़ेगी। तो ये काम कर। अभी छोड़ दे बाद में कर लेंगे। the also some time is happlesrightumoving prilitiesnall

that so see this is short tom gains, which are going give you long tom pain cause you only focusing on the banquet। राइट नाव नोट इग्नोरिंग इग्नोरिंग दे मैट दैट यू bit p a hotel you, but up a rेस्trॉविच। नीड्स तो सिस्टेइन फॉर लोंग टाइम और स्पा भी है, एंड स्पा भी है। तो अगर आप एड्स में स्पेंड नहीं करोगे और आपकी विजिबिलिटी ज्यादा नहीं होगी मार्केट में आउट ऑफ साइट आउट ऑफ माइंड बैंक्विट बिजनेस गोनो डाये क्योंकी हो गई, सबकी शादी हो गई सबके बच्चे ब्राइड and comsetas also started picking up, because i work in a market three years, back the er fifteen five star hotels in three years, the twenty non and next ten years, there will be fifty five star hotel with have of them, having a bank so, if i m not going to invest on ads and creater er on year, i on my brand value, i m going o be iralventinteaket, because i m not investing on my ads like the इnrnaशinltiग पीपल से दैट बैनर मार्केटिंग नहीं करनी आई स की iphon डेली में हर प्राइम लोकेशन पर बैनर सिर फीचर करता है। just to have that visibility in the mind and spens on the ad bugtsjusttomake show that the are the most orius and the most expensive product in the market ब्रांड hiजिta ू थिंग क्यो अपने

ब्रांड पर खुद ही भरोसा नहीं होता

ा if you dont want to realize that its easy to blame oud, if you want to make a big vision and make the right money out of it, you have to have

this is a point, which is coming out of it is not the aerated anybody can jump in to this and we re a i can start। लिटल बेट लॉट ऑफ फ्रस्टेशन होटल पुराने 5 पार्टनर ओनर्स कह रहे, आप के रे 10 करोड खर्च ओनर कह रहे यार कौन खर्चेगा इसको ऐसे चलने 2, उसके बाद 1 एजेंसी कहती है चल बोला कौन एड चला या इनका ऐसे ही चलने 2 ये सब बोलिंग ही नहीं, हम न चलने 2 सो दे लो चलने 2 adit happening और young daters, then take over जिनका प्रोडक्ट अच्छा है जो marketing अच्छी है with a positive positive atिट्uूटेnीआप कम। बजट ज्यादा आप उस चीज को जीता लेते हो। so does that obviously thats a big decision right, so, what you hing about

that i think i s since question was around। why are hotel is not spending on a are the not confident in spending on ads i think i can only anser for myself and i represent the more you can said genze or the utiful side of hospitality, what i feel the way we spend ads is we do in direct expenditure, so we do not may be this is not an exciting anser for you exciting anser

on

spend cash ou spend money on ads i feel that as expenditotis more indirect so lets a influence stays ve exchange romance exchange of content for them we lets a be offer something

mostly like

infrencistays an stuff like that s so expends more in direct investment is more to what content? because our oditsaseting on instagram in ninety nine percent of the time scaling on instagram and that s where the discovery starts so spending directly no cash on ad is not something that the explore

somvar call it i think it s very important for us to understand men i am giving a perspective of luxury hotels and the experiencel so the online presence s creating a whole lot of vibes in terms of how somebody would be lod i mean talking about some of these places in vietnam they said, then you get a disneyland also, there, you get a maldivian villa also, and you get a whole lot of things and petrol sixty rupees a ltrthat⁇stetink so that s putting a message into the market that okay you can get the same value for money get the same experiencial in different parts of the world

have the petrol sixty rops the leader is part of the ad। हम भी कर सकते हैं कहीं और कमा लेंगे aster

especially the lgsuryhotelsthe thrive on a experience it is not nesicalythat you to talk about the hotel, it is just a picture of how a happy moment is created or how your privacy is at your disposal and there is no body to disterb lookat so i think going taking the meta rot work i mean it s really work for me and there is a lot more to be explored as web v said that you know we just hesitating to open up to going for advetiser

no when it comes to any can of budget and this is actually question that there are different levels have worked with almost everybody here on this table in oterwisealsoso ther different level some time chairman for the sometime the one in the the management team a logo so some time i m st genralisinghrgh sa ne ota, but some times the chairman has its a sertnanstagan gether s e करना his son who about forty fifty? i have problem to मुझे लिख के दे दे, मैं नर हूँ, मेरे पास कोई बहुत बड़ी may the founder of stand on hotel to the hotel, he give the bet and you giving give you the four xuriteddownit⁇s ease to get। but the maनेजment। मेरा तो बजट है मार्केटिंग हम इसके ऊपर नहीं जा सकते सो वाटले। because, and my submission is that the management level for if you increase or budget and the roi comes in everybody grows so? how do you? how do you solve this you think is a risk of rs market is definitely a risk।

because couple of times business in flu may come back। and then there is a big wall,

we are a log co smjna pda ha all possible।

because i started early so i worked with the newspaper ad still met the range is there, but i have see traction always happens। if you do the right thing of the and the right makes of pricing the visuals a whole lot of creativity

that goes into it that you like a we did ads for some i think। it was corinth whatever the bombay co d d o o i mean a very big brand, we made a lot of money for a lot of hottest on that i बट देर आर टी था, यहाँ इतने पोस्टर लगे हैं, इतने सारे और आधों नाम भी नहीं जानते। सब के 30 40 हजार फॉलोवर्स हैं और कहीं दुनिया से उनको ढूंढ के आ रहे हैं सो ना you know what people you can get them। तुम्हारा जस रा या तुम्हारी गोरी आ रही है

मुंबई इस बीकमिंग सच cnsrdivnकoनोमी हॉस्पिटल र any big concert any big show all the hotels are sold out and very good time to cation for

hot times have you click on an ad, saying your favorite single is coming click, now this hotel has ad for them bone thats exactly what time saying we did seventeen ads and i think। we have them here to show we did seventy st her for some hotels। who said ek बजट नहीं बढ़ाएंगे और उसी आड में कर लो and very ad work i m 9 सो much inतो मेनी काइंड ऑफ म्यूजिक जोन ऑफिस में इतने सरे ऑफिस से हनुमान का के ऊपर करेंगे वो आ रहा है नो पचीस हजार लोग लेके आ रहे हैं गोआ में।

in fact this इस समथिंग

बैनर सौ बैनर ऑफ जाया अनुमान कम कमिंग अब आप उसका इवेंट माजूम खत्म करने के बाद आपके होटल में रहने के बाद चले थोड़ी जाओगे। now you come for a three day spa and then go back। why is the not happening like is

music i do sort of us i really like what he created and form from where his comes from i love a story? i love how his pull the crourandhecomes from a very small bagrounaniscmusic। he did crazy music so this is what im going you come to you know what happened? he was coming? a tiltenwitelmumby and was just rating that only when i told the m, there i told in that you know hanuman kind is coming? and is okay to do a collab with you guys is ready to st hil post, held everything and i just send time and his like, who hanuman kind and i was like you know the problem is first the concept of genral noleg that they have दे आर स्टाक तू तो 2 वो प्रोटोकॉल टू प्रोटोकॉल पहली बात तो आपके सर पर इतना ज्यादा टारगेट अचीवमेंट के आपसे पूछना

चाहिए नाना में आपसे पूछा वो डोंट परमिशन बाद में दूसरे बाब में सबसे

लिस्ट बजट मार्केटिंग को दिया जाता है यू नो इट बेटर री इन्होंने हमें अच्छा बजट दे रे नाइनटी नाइन परसेंट ऑफ़ फाइटर होटेल सबसे लिस्ट बजट होता है मार्केटिंग का बिज आल ऑफ़ दिस पीपल आर 20 साल 30 साल 1 होटल से दूसरे होटल दूसरे से तीसरे वो ट्रैवल कर रहे है बट द जेनरेशन हैज change this is not the वैर आप बुक पे पेपर पर लिख के आप 1 ईमेल डालोगे ईमेल के पास वो aprove होगा there are some time en you have टू टेक क्विक डिसिशन यू डू है तो स समबडी लइक दिया मिर्जा सैंडिंग देर रेडी टू गेट समथिंग just get it on let your marketing decided the marketing do it or do your basic things that you need to as for the protocall, but the delay is way to long you

know i think it some agency s a broad not hotel, but some agency the new york admit lots people, thousand people on by one found। संभालता हूँ तो उसने ये बोला था सीनियर बंदों के पास कुछ चीजों की नौलेज कम है, अथॉरिटी ज्यादा है तो हमने उनसे वो अथॉरिटी हटा दी वो जूनियर्स के पास है गाल सोशल मीडिया मार्केटिंग इन्फंसतोउसकोरहने 2 न उसका है नहीं ये करेंगे उसका बजट युस करेंगे पुल

में भी मैं ने पापा को जाके नहीं भूल सकती बाबा मुझे आप आई सिखाओ नहीं, उनको नहीं पता है हो सकता है को सिखाता हूँ 10 द डिफ्रेंस बट यू नो the hotel he might have other नॉलेज है नोट gॉtingहीनटस्टड ारकेटिnmarkeटिn सेवेंटी टीन बॉय ट्वेंटी थिंग ये

भी सेवंटीईटीनवाले को भी बोलो की पैसे उड़ाने के लिए नहीं है आपको आरवाई

रिव्यू करो चीजें करो टीम बिठाओ उसके लिए प्रोसेस में डालो नो दोनो तरफ ऐसी मेंटल ब्लॉक जो मैंने देखा है न मेजर शु लाइक गेटिंग अ स्माल स्ट creative also ready men एजेंसी प्रोफिट

प्रॉफिट कम फ्रॉम होटेल्स जहाँ कोई ब्रांड नहीं है 1 ओर के 34 होटल है सामने बात होती है तुम इतने पैसे न ब्रांड ऑब्यसलीजितना बड़ा बिजनेस है तो आपको प्रोटोकॉल बनाने पड़ते हैं अदरवाइज कितने डिसिजन हो you know one more

interesting thing is that कंसिडर hotel लइक बॉडी तो सेल्स मार्केटिंग का वो न कि जूते घिसने पड़ते हैं एड is योर ब्रेन जो कि लास्टिंग मेमरी छोडेगा आपके लिए जब आप सेल्स में सेल्स कॉल्स के लिए पैसा असाइन करते हो, उनके टैक्सी के खाने का, टैक्सी का, खाने का, उनके यूनिफॉर्म पां, उनकी कोल्ड कॉलिंग का, वो बजट साइन होता है न?

आप पूछते तो नहीं, पूछते तो नहीं हो न?

आज की सेल्स कॉल सक्सेस फुल क्यों नहीं हुई तो हर एड सक्सेसफुल नहीं होगा, बट आप स्ट्रैटेजी जैसे बना के सेल्स कॉल पे जाते हो, वैसे स्ट्रैटेजी बना के एड्स बना। taking a conseseffrprsna, heat and strategy as you correctly said it so last to last er, there was a brain adams concept in goa, two thousand and twenty four, thismb same time jane la maramarirightbecause, there was so many people, and it was a jam back, even almost like thirty thousand people tend पूरा गोवा सोल्ड उ गोवा में इतने सारे इवेंट होते हैं। and yes you are absolutely right, we do not capitalize on or ad bget focusing on the u i index of banglore bombay going up चंडीगढ में ठंड पड़ रही है प्लीज गोवा में आओ my hotel is a family hotel, i would want the ad spent for the senior citesencesitsnc coming to exactly exactly the

should ads you get people who got asma और उनके बच्चों को एड लिखा एबसोलूटलीमफीगलटी नो, आप के बच्चों को गिल्टी कराओगे तो बाहर बैठे हो, तुम्हारे माँ बाप यहाँ हैं, उनको गोवा भेजो मेकिंग

तो पॉइंट तो फिगर आउट दिस थिंग की गोवा से डायरेक्ट फ्लाइट कहाँ की आती है they all i need to do is just point out my expensing that particular city and my job is on a pointing a सेल r the

हंड्रेड सच अ गुड पॉइंट सो मेरे

तो भाग मुझे ऐसा ओनर मिला, उसने मेरा सोचने का नजरिया चेंज अमीरों की तरह सोच।

but please at very they are a vebinvigamarvery good, when i started this one findyou citing lesygूस।

तो मैंने कहा सर सेंशन मार्केटिंग का बजट कितना होगा? 1 करोड़ खर्च करोगे मैं हंस दी उसने, 1 करोड़ ही खर्च करवा देन ही से क्या सीखा?

1 करोड़ सीखने थैंक यू

मस्ट पैसा। अभी आपको

7 30 लाख रुपए का

स्टॉल लगाया था, सर 30 लाख रूपए का होटल। उनका होटल बना भी नहीं था, बना भी नहीं।

गरीबी जाएगी खुशहाली, हमारे 30 लाख रुपए लगा दिए। आज तक। ट्रेवल मार्केट में ऑपरेशन से दूर सिर आपका है। वही दर्द मेरा भी है। गोवा का पूरा इंस्टाग्राम पर हरासमेंट हुआ है। आपका दर्द मेरा दर्द सेम है 30 लाख रुपए का। aro imagin puting that thirty la rpsnmistldevyw

you guys are am sls, there s a sweet spot of people, who get it आप जनरलाइज नहीं कर सकते फॉर एx्ाmlmfifty aa t digital, हम बात ज्यादा करते हैं, but oners his igehisimetvicरm, oners his vi, vel travel im नोट, हम दूसरों को नहीं कव्यंसकरसकतेहै थोड़ा जल्दी कनविंस हो जाते हैं? हां, ठीक है, क्या आपको चंगे 5 की जगह 10 मांग हे लिख के दे दे भाई। 1 देगा, नहीं तो हम तो 3 महीने में निकाल देंगे atलिs्आपोap्रूvl बट उसके ऊपर 1 ओर होते हैं, सेंट देते हैं, नहीं तो बड़ी एजेंसी है बातें करने वाली, बहुत देखे है बेटा इतने में ही रहो यह 1 जो मैनेजर होगा भाई मेरी बात सुन मेरे 2 साल बचे है तो मेरी सैलरी थोड़ी नौकरी खा जाएगा छोड़ दिस स पर्सन इन सिक्योरिटीज दैट यू हैव टू फाइट गेस्ट जो आपको बिजनेस नहीं दे रहा वो बलन देर है पोर्स इन सिक्योरिटी स्कार एंड उसमें नॉलेज शु, दैट एंड ऑल दैट पुट, टुगेदर एंड प्लस बेवकूफ बनाने वाली एजेंसी हजारों है प्रोमिस कर के मैं आपको बता हूँ देर सोमनी जेसी जो कहते है 3 महीने का क्लाइन पक और उनका रोटेशन झूठ बोलो 3 महीने 3 इतनी बड़ी मार्केट है

देता है उनको पता है की इनको

पकड़ो ने बजट नहीं मैं वो क्या करेंगे उसका लोगो ले लेंगे उसको फ्री में भी 10 हजार में दे। 2 मैं ताज के लिए काम करता हूँ, उसका लोगो लेके नेx्टपaर्ट मेट्रिक tak to drive if you feel good it s a गुड यू a, as a hोtेलिa agar, ye c to mera men

s theres a, who lot of business in books that covers a typical of a resort property, so there is a make of social misethaofcourse, the season of ollidathere⁇s, a whole lot of things pertaining to any event happening in the city and you know there some high discount sales that go on so that also

pics somthing you can 70 हो गया की हो जाएगा 3 हफ्ते बचे है

so, there is always a trend between the system that if you enter the month with whatever it will up in case of this market, the divsaछाandfcours, if i enter with a month, where the double is also not going to meet my expectations and i have to really look at ways, how i reach out to the customers and this you get

to know by the seven, i would

say twenty seven of the month, because last three four days for the next month, i know that what s the

business, you seen before he has to be a pro active g, yes absolute

i was to port number that okay i will do thousand rom nights in a month and to at the end of the previous month। i know i will land up with two thousand that the train that i ve seen in just to gave give

the keep this example, life so, then what vil you pick up last minute bookings in you open a more offer that mean the next thousand booking will come in lor price, because you re

somewhere nowersno pricing is not the queston, it is about the experience that you are driving and the target adika, if you have a package, and then course you know that you got the x number of business in books, which is at a lor category of roots, what you got sel is the hair category so may be you may have to lower the price of that hire category, but the overall result will be sales at a hi price

this strategy that you said in the price at a hire category inform the t make the changed at the back and absolutely then ap apne travel agent corporat ko bata

de fotsolirlinsin r case we get a lot of busines from the airline s now days the new thing is come up that you ti p with airline so there is a mask offer so you book an airline you also get a package at the hotel and that s like a overall deal i again go back to that example nam fifty thousand, so you can actually book a goa hotel at fifty thousand return fair for a couple similarly unfortunately indian hotels have not collaborated with the airlines that are operated and that s where are losing out

russian chartres sleske so the

points what services trying to make is there are tips at the local goa level with the international charters to driving business in the season that is a different ball game all together only that is something with goa them sls has genrated for them being atmanirbrtwenty years when there was hardly any flight to go from different parts of the country right atmanirbrgoa ने ने को atmanirbrkrand we had people from poll in sweden fill in scandinavia going in india goa is was a different country to get what we are trying to discuss her that now that goa has the potential to go on a global level and you have international tourist coming in why cant hotel we here best to do tips with air india indigo akasa recently the were to new air lines, which would being launched the fly ninety one is a local go air lines, but again in packages are not being there so revenue management was to to hotels by air lines back in the days in goa that dinamics have also going out of the window now, because what we were tout backing school was revenue management prices only go goa trans now is if you are ready to book your goa sta लास्ट मिनट डी mins थ्री डी माइनस सेवन टाइम यू गेट द बेस्ट डील गैस को पता है गेस्ट को बता रहा हूँ अभी आपको अगर सबसे सस्ता स्टेज चाहिए या तो फॉर्टी फाइव डेज पहले या फिर लास्ट थ्री डेज में ट्राइंग यो लाख n whatever roms possible because hotels wants to sell the last minute inventry so a d minus the d minus seven as we coming to because goa also has to airport नाव so people are coming improm to the south goa airport and then taking the फ्लाइट back नॉर्थ या फिर उनको 3 दिन, 2 दिन नॉर्थ करना है गोवा में आ के लास्ट के 2 nits south goa जाते हैं जाते हैं

recently i saw this trend that are recently so this train at south goa was the third most search ever on the internet for one day at its a very big thing hazaro ces hote mary count so i also give a hack you said bminsthreifyou go to expedia or booking, whatever you put your ser create your cash, and then go again i then they dont reconiseyourip and you said get a completely different place। okay so let s talk about new discount offer on to be brutally on, do is discount like for example, you have a beautiful product, you have a beautiful product, so do you and obviously, you are practical business people as well and i met meeting you guys for the first time, you re young you doing or that, but i know these gentlemen for a long time, you know to be able to navigate this market, so many years my respect to both of you in this in this is navigating the market। when you do such a beautiful product, you know those cabanas on the beach and the rafting experience on the to her ces ke experienc aster bad somebody as for a discount silently hindi picture tpprlgatesmiling face ego what he ya do you want to discount डिस्काउंट something, which is can we have a thing boss, you have to have a policing। because i dont no about post card tever, but i know a brother a places like or even a north goa gone that snchinhousetenrom chalisa log so can we do that discount discount free cepordsimeanthis are at very good english, words to us anything, you make a beautiful hoted this word, discount should not be aloud its a very hard breaking, its a very hard breaking, word is a ciep word derogityworkbut it part of or industry so, what you do still thing its okay so, i kitna ne bola

from my prospective, i think discount that term could be using a very different, we not directly for example facetratfowr now, you have a ten days booking, it does not have to be mentioned as discount, when you go try to book it club booking, there are words like club bookings the wards combregfrstesawa of discount, they say that one gala dinar from a and r special upgrad। because you are seeing for night, even

in the agency world, what do to year lokan contract we give you the twenty four and twenty five month f in water टेन परसेंट जो 10 दिन

के लिए पे कर रहा है, उसके पास पैसा तो है वो आपके पास

आए imtantoअndrstand maybe what being in indian market? इंडियन कस्टमर को डिस्काउंट की go सर्टिफाई होती है हम कौन सा तुम्हारे इंग्लिश वर्ड्स को सर्टिफाई करने आया है, बिजनेस करने आया है वी वांट टेन परसेंट

2 लो कस्टमर डि्cाuntdiscाunt to mangey the way, how you week the word discount, you dont have to state through it in the face it को dिसcाउntदtasa total पे दूगा i will do something for you in a srtanwaywhicthey are okay with that i think। इंडियन कस्टमर जस वन

जीतना है yes

कुता so we i was mining my words and vs। जो आपने फीलिंग मन में बताई थी न वो going for the editor है इन इंडस्ट्री मेरे कोई भी friend on। ke new that i was? वर्किंग इन डिफ्रेंट होटेल्स तो फ़ोन करते थे, डिस्काउंट के लिए, तो मेरा सिम्पल होता था, औकात नहीं है तो आते क्यों? right, but that was message to my friends cunt teli to the guest, because no indian second cenonamis discounts bargain offers that atractsasthat⁇s are sadguru on said that dont try to change indian people, because we are a kaa tic world, we have ben the longest living, mnkinsinsthetime mankind has been existing indians, have been there on this perticular word, dont try to change a discount is part of r second language second न? how do you can position that thing is as you correctly said positioning it through experiences like something at the astro, we called the astro promise? what do you get with your room that you get promises i gono ser brakfistileolok, we are trying to change a sudo market of big fiste? hangover hangover में के आओ आपको खाना मिलेगा हैंगोवर से उठने की सजा यह नहीं है कि साढ़े 10 बजे ब्रेक खत्म हुआ है। अब आराम से उठ के आ करेक्ट सो वैल्यू फॉर मनी प्रोपोजिशन कैन आल्सो बी गिवेन सेकंड प्रोमिस वेर गिव, मिनी, बार कॉम्पलिमेटलीहोटेल्स में अब सिर्फ फ्रिज रह गए हैं या फिर शादियों से पहले उसको खाली कराया जाता है या फिर गेस्ट के साथ डेपार्चर पे कौन बनेगा करोड़पति खेला जाता है? सिर हो जस्ट गुड आपने कुछ मिनी बार से खाया है। नहीं, आपकी शकल तो अच्छी है, पर मुझे आप पर भरोसा नहीं है पंद्रह में हाउस की और फिर आप गेस्ट को बोलते हैं। सिर आपके बेटे ने शायद कोक पी थी, अच्छा पी थी, शायद पी ली होगी कितनी है सर 300 रूपए is equal to iphone to max box चार्ज गैस टू थाउस, टू हंड्रेड, थ्री हंड्रेड बॉक्स और अपना पूरा एक्पीरियंस आउट the विंडो ज यू करेक्टली सेड गेस्ट को जीतना है उसको अगर डिस्प्यूट करना है मिनी बार पे तो फ्री में दे 2 न सो एडिंग 2 एक्पीरियंस ओनली एडजaपटोदवैल्यू प्रोपोजीशन जहाँ पर आपको डिस्काउंट नहीं करना पड़ेगा। आप अपनी मार्केट पोजिशन कर सकते हो। वित दोस परिकर देन रिफ्लेक्टेड बैक इन योर ads आज इन क्सपीरियंसमुझे नही देखने कमरे और रेस्ट में खाना क्या मिल रहा है? मुझे यह देखना है कि तुम बच्चों

के लिए क्या खिला सके।

hohegsrevembr rom n the gst actually, because i had so many instances that i had to kin of pic going on in the front of is it s always the woman who deals it better i dont know why, but a guy s fiting back to back that मैने यहाँ 7 दिन से मैं खा चुका हूँ, यहाँ 2, 300 रुपए कोल्डिंग की चार्ज कर रहे हो आप क? a e and the moment you just talk to the coming se this is discounted in fact? you know what there was morning brekforstwaslat we usually charge for that we let go its okay ap in fact a o cec ut brekfostkाके i think for

se mana kitab pe t if you guys happn my god i m telling you that book has changed you just you cannot last pasprona nice रखो your different person said transform sorry one of the thing that said sbkeपas bjt everybody should have a bugettodelitthe ster डोंट as for approvl कर लूँ इतना बजट तो सबको दे 2 की जिसके पास बॉल आ रही है वो गोल मार

in from hotels i think the best way that a learning of aging a person from these people who come in state with you i think the best learning is for me at least was being a cabin cruve two hundred passengers every day one flit so for flite, you can do the matt and every day handling so many passengers with the tantrums with the drama the through food at un or face and you still have to be com they are in a properity taking videos of few they will to your no we now will that you can imagine, but you still cant thats your job you getting paid for it thats what they det you so hotal still better i think that s why you get the learning from ke ye sco cयacimujepta khatm even if its a stals andwageyou have to handle that passenger that because he pad for it he say i m a corporat a pad six hundred rupees youve taking the money for the flight also and now the flite is deled, but i m not even taking im not playing the flight yet have to your all that nonsense, but it is what it is indian passenger the going to be just all they are the ask for it the only place where i think the problem is how you deal with it

at that particular point m you know if you charge forty fifty thousand and one lack for a customer to lake or five lakh if you charge more super hit, then we custome tora se tak ho at difrent customer s what

i have see coming from a business what lalit in bangla so its located at the best place, but it around with for season shangrila तो हम पर to star hotel seasons वो 12 हजार में सबसे lost prise hamara his zat by the renovation in t c hotel and ever so, but at this interesting place you there tips that we have so it is discount the word is changed to deal god the deal is the word for discount sir i cannot give a disco, but i have these

deal to so del बुरी बात नहीं है देखा देखो डील कैसे बनती है

word is of moving del worker again im going back to the x sixty rupees i show you that video

inclusions

in that deal if you see that fifteen thirty seconds educa pricing educational trip of wipnamanybody wish we could do it for or markets different otel

जाया अच्छा my question was वी डू कोचिंग कंपनी ऑन दिस सेपरेट में कोचिंग इससे रिलेट कर रहा हूँ अगर हम जितना ज्यादा आप चार्ज करते हो कस्टमर से उतने ही टैंटरम कम होते उसे उतना आपको टाइम कम चाहिए है सब कुछ कम duster happen like the hind cstm something to take जरूरी नहीं है सब कुछ

नहीं लूंगा so at the aster recently just introduced to beautiful penthouses for bedroom with a private coming pol the average price for that sweets around eighty thousand rupee plsxtfiveundred square feet forty five hundred squarefutnow the kind of a customer comes and stages in those penthouses, they can afordlgery the live luxury on a daily basis and they want quit luxury

sar

ke yes you just create experiences for them which has to be a smiles experience so part of the pant houses that we give you a pick up in a drop for a for bedroom penthouse so a sixteen sxybuswillgo to pick them up goooo different options available goa gives you that lagati not to own a said but to hire at you comfort so you hire the best s m l based on the pricing जितना god लोगे उतना meta gescomsinwetakg them state to the penthouse give them a hight experience only thinking it through की भूक आया होगा गोवा आने के लिए साई की फ्लाइट है to घंटे airport or to gntapहlato mi buka so now he s not asking for it, but your playing with his mind said that you give in nice english it experience and we popinachampin now the rich feeling richer now you leave them they need to explore the penthouse at their comfort and gone the days of battle service which we promote we prmotanaser experience manager, so you have an experience manager, who s there with you twenty for seven के

2 मिनट बाद सर से मैं आपको कुछ कुछ ad करता जा हूँ दिखाओ तो उन्हें क्या दिया मेरी कम बुलाएगा

उसको आपको क्या चाहिए के लिए theringoforareson you want a host somebody s birth you want to them kak wearing for you you want to have a car okaसेशiनकैनबी अगaइna at the penthouse, you want to go to your best restro herd restro viral restro he just a colaba will book a table for you over there talk to the restro manager is post going coming meet you and that s what a expensive customer ons these

manrsabei⁇mnot in the category of the expensive the spot as the person holpoelrupes it could be at work or it could be a i m traveling or staining hotels of whatever the one thing that create my experiences if nobody calls me yah if you need me call somebody who working for me i should be able to talk to one person jasa apk experin manager se bat karao normaly what hapethemosteditating thing in a hotel is an act in hotel मे मसाला के कैप्टन का फोन आएगा गारंटीड सिर आपने क्या बोला था उसने सुना नहीं 1 सेकंड 2 बार फ़ोन आ गया अपने ऑफिस की 22 को म so our

experiences like welcoms o are ges the way or experiences are there very tecderodiens doesnt want to interact with anyone got doms roms of them, we do we do not have a telephone in the don making a calls to their ception or anyone anything any problem in your room, just take a picture uplode and i and the whole thing of clans in north system in the macan, i know that there is a problem with the wash rom for example, or something is der to your something is not been cleaned automatically the whole team nos and there is a notification the, then fifteen minutes if i start clean i get a notification on my phone so and that s more for ofcourse automation always help, but more for codings that we have they want to interact with a person similar to what you just said even the everything has to be down the phone is what people a prefering?

तो कॉल someone is this respect? यह पहली बात आप हो कौन मुझे क्यों कर हो wanted to now states okay you not ok let you know some body नो सो वन परसेंट जो आपने एक्पीरियंस मैनेजर बनाया है, उसी के साथ बात करो, बाकी के साथ मत करो that is क्ली so we come to the end of this conversation everybody way is different running different hospitality units in goa and we spoke about why ads fail if your ads a fatin, you have to difrent this metric that drive ocupan you can like he s ad count convert the into les and why this copy past marketing is happening so between all of that is became a very good conversation today so revind it shared with your owner shared with or general manager share it with everybody। because if you call this for problems, i think you have better a new this here thanks for watching and dont forget to subscribe।