What gets measured gets improved. Most businesses track revenue. Few track the things that create r
In this segment, the speaker outlines the company's annual business planning exercise, which sets monthly targets for each business unit. Throughout the year, the organization monitors a comprehensive set of key performance indicators (KPIs) to stay on track. These KPIs include new business acquisition targets, salary budget allocations and disbursements, team mood scores, team Net Promoter Score (NPS), client satisfaction scores, client NPS, scope versus actual delivery metrics, and progress on newly introduced business‑velocity initiatives. By continuously measuring these dimensions, the company maintains visibility into performance, alignment with goals, and overall health of the business units.
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