Blair Singer defines facilitation as lowering resistance to action, using examples from Hyatt and Singapore Airlines. He teaches how games and exercises help surface the fears and inner voices that block people from taking initiative.
Questions this video answers
Blair Singer
February 2018
Ryan
That makes sense. Yes or no? Yes. This is not a crusade to take down the schools and all that other stuff. I'm just telling you the con. What text that you're up against every employer, you know, I was working, when I was working with, you know, high, you know, Hyatt Hotels, Starwood Resorts, and all these organizations over in East Asia, and they're saying to me, we want our people at the front desk to be more creative. We want our people, our customer service people to be able to take initiative on their own. I. Well, maybe if you would stop scolding them every time they make a mistake, you might get a little bit more out of it. Everybody understand? Yes. It was a big deal with Singapore Airlines, Chinese, Singaporean. I mean, it doesn't come any more compliant than that. Well, maybe in Japan. Maybe in Japan, pretty compliant. Everybody understand? Yes. But even they saw the value of code. Of what? Honor. Being willing, you know, and being able to take and be able to interact. And we taught them some of these things. Transform that organization. Everybody understand? Yes. Just do what you do. The world will come to you. Okay, good. So somebody give him a high five. Say, I got it. All right. One more word. I need to work. Look up one more word. One more word. Okay, so you understand what we're doing this week? The word is. Look it up. Facilitation. Facilitation. Facilitation. When you got it, raise your hand. Facilitate or facilitation. Got it. What do you got.
To make matching or process easy or easier?
Very good. Stay right there. Okay, what is it? To make it what? Yeah, facilitate comes from the Latin or the French word facilitate, which means what makes what easy? Easy. So, yeah, so facilitation again. Say it again, please. Is to what? Make it easier?
Make an action or process easy or.
Easier to make easy. Okay, very good. Give a round of applause. Come on, give a round of applause. Okay, so facilitate an education. Education Facilitator. Somebody that. What? What is it? Does what draw out. I can't hear you. By making it what? Easy. Hello? To make it easy. Now keep looking. Keep looking at your definition. Now further, in some of your dictionaries, you'll find if you got a very good dictionary. Tell me more about facilitation. What else does it say further in. How do you make it easy? Yeah, Sean, go ahead. You go first. What's it say? Is to assist the progress of a person. Okay. To assist the progress. Very good. Thank you. Yes.
Ryan says one that helps to bring about an outcome.
To bring about an outcome. Very good. All these are true. Good. What else?
Ryan says the enhancement is fine.
Okay, good. That's good. Now, the. Around that kind of a definition, when dealing with electrical circuits or nerve or nerve impulses, there's a further definition. What does it say? Keep looking. Yes.
The lowering of the threshold with reflex conduction along a particular neural pathway, especially from repeated use of that pathway.
Okay, so reducing the what?
Lowering the threshold.
Lowering the threshold. Okay, again. You're close. What else? Anybody else have? What's it say? Yes, go to the microphone. That's what I'm looking for.
The lowering of resistance in a neutral pathway to an impulse resulting from previous or simultaneous stimulation.
Okay. Say it slower and clearer so we can.
The lowering of resistance in the neutral pathway to an impulse resulting from previous or simultaneous stimulation.
Okay, so basically what she said. Thank you. Give her a round of applause. So, basically, it says to make what. To make what by doing what? By lowering the what to the process. What's the biggest resistance of all? The little voice. Yes or no? Got it. This is all making sense. So it's to draw and make what? Hello? Make what by lowering the what? That's your job as a facilitator. That's it. That's it. Whatever it is you're teaching. What do you teach? How to be yourself. What's the resistance? Yeah, but what's the resistance? Yeah, that's part of it. Yeah. All that psychosis about fitting in and your little voice and your fears and all that stuff. Yes. Do you see me doing this in classes that you've been through with me? Yes or no? Yes or no? What am I doing? I'm actually. I'm doing my best to make it. What by lowering the what Resistance. By putting you in games, exercise, where the resistance comes up and then processing you through it so that you can then complete the neural pathway. Everybody understand? Yes. And learn what you want to learn and be who you want to be and have what you want to have. Just like giving them the data alone is not going to change them. They're not going to apply. Where's my Fortune Builders person? Here you are. Okay. Of all the people that come to learn how to buy and purchase and invest in real estate, do all of them do it? No. Only a small percentage. Yes. Why? Because the rest of them run up against their what? Their what? You could show all these hairdressers had an amazing life, but they run up against their what? Resistance. So your job is to make it what? By lowering their what? Got it. Take a minute. Discuss that. Ready? Go.
