Steve Wall of Titan Impact Group argues that COVID-19 has damaged customer service standards across many businesses. He emphasizes his company's commitment to stellar service and urges treating people with respect as businesses recover from the pandemic.
March 30, 1870 (as stated in the video).
Thomas Mundy of New Jersey (as stated in the video).
My fellow compassionate capitalists, Steve here with Titan Impact Group. And today, we'll start off with a little history lesson real quick on the 15th amendment that was ratified by three quarters of the states, was able to add an amendment to the constitution on today, March 30th in 1870, granting the right to vote to all African Americans. One day later, Thomas Mundy of New Jersey exercised his right and became the first African American to be able to vote under the 15th amendment. The African American community has received stellar customer service ever since. Well, that last part is probably not true, but I needed to throw that in to do a flawless segue. Today's topic, which is customer service. As we can see over here, Kathryn is pounding away on the keyboard. She's just got through having a little. Little breakfast, little luncheon. When it comes. And the group was talking about customer service, There may be a little bit of hair pulling, possibly some swearing, but during this video, if it happens, it's. That didn't come from Catherine. So if you haven't noticed, Covid's pretty much killed customer service. It almost seems like in many places, people are just frustrated and apparently don't like having a job or just don't like people in general, which I can understand being antisocial myself. However, we here at Titan Impact Group, you know, we do believe in customer service, and we understand that there's a lot of things that are frustrating people right now. And, you know, our promise to you and to our investors is that you will always receive stellar customer service. And if for whatever reason we're human, we make a mistake, if we're aware of it or you make us aware of it, we will do whatever it takes to correct it. We understand that your investment, your trust in us is definitely worth our time to make the time to give you excellent customer service. And there is a lot of stuff that goes on behind the scenes that's very frustrating. However, we suck it up, we smile. You probably can't see the smile because we'll be on the phone with you, unless, of course, we're FaceTiming or Zooming or something like that, and we'll put on a smile. So, you know, let's be happy. Let's get customer service back into a regular habit. Let's watch our businesses grow. Let's appreciate people, and everybody's coming off this Covid thing. It's been rough. However, if we just treat each other nice, have respect, and again, just treat each other like human beings, it'll go a long way. So that's my little message for today. I am Steve Wall. I do know money. And, hey, I actually provide customer service, as does everybody here. Titan Impact Group. We are the sentinels of the American dream.
