Bob Chapman, a manufacturing CEO, talks about becoming more emotionally open as a leader and treating employees like the children of others. He sees leadership as a calling he can't retire from, not something to switch on and off when convenient.
Do you want to know how I've seen you change since I've met you?
I've gotten older.
Well, not in spirit. You are softer. And I don't mean your voice is softer. It took years before I saw you choke up for the first time because of what you were saying. It was always personal, but it's become really personal. And you're more willing to wear your emotions on your sleeve more than you used to. I wish leaders took leadership as personally as you do. I mean, it is not a punchline when you say that everybody who works for you is someone's son and someone's daughter. I mean, you deeply mean it. You deeply feel it. I know people who turn it on and turn it off, and you can't turn it off. It's core to who you are.
I always say, Simon, you can retire from a job, but you cannot retire from a calling.
Yeah.
I'm sure you can imagine what it feels like when I get in front of crowds all over the world and I see people come to tears, again, all the talks I've given in all the parts of the country, to have the most healing message that people ever heard. I mean, the reaction to our message universally, because it gives people hope to think that some higher power selected this kid from North St. Louis with an accounting degree to show the world the way he meant it to be is profoundly meaningful. I mean, I don't know how you don't get emotional when you think I'm carrying a message that could heal the world. It's a universal truth in our world that people simply want to know they matter.
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