Simon Sinek shows how holding a phone during conversation signals divided attention, even when you're not using it. The other person feels less important just from the device being there.
Can I borrow someone's phone? Can I just borrow a phone? I'm just going to show you something. Right. So.
I'm just holding my phone while I'm talking to you guys. It's not buzzing, it's not beeping. I'm not checking it. I'm just holding it. Let me just ask you a question. Do you feel like you're the most important thing to me right now? Exactly. There's a deep seated psychological reaction when you were walking around a house with a client holding your phone, even if you're not checking it. And I have absolutely had it where I've been walking around with an agent and they're talking to. And then I, like, look to the left and I turn around and they're like this.
Guess how that made me feel?
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