1:58

In this talk, the speaker reflects on a common misconception that equates workload with burnout, explaining that passion and engagement are key differentiators. Citing data from a burnout‑prediction firm called Watercooler, he reveals three distinct employee profiles: (1) those who never work evenings or weekends are at high risk of burnout or flight due to boredom and low engagement; (2) those who consistently work nights and weekends are also at high risk because of over‑exertion; and (3) those who occasionally work after hours by choice are the most satisfied and engaged. The speaker describes how this insight reshaped his management approach: he now allows flexible after‑hours work, monitors its frequency, and regularly checks in with employees with the simple question, “Are you okay?” He concludes by sharing a leadership principle from retired Marine Corps General George Flynn, who defines true leadership as genuinely caring about an employee’s wellbeing.

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