A speaker explains that apologizing doesn't mean you were wrong, just that you're taking responsibility for what happened. He uses a wheelie bag rolling over someone's foot as an example: you say sorry because it's your bag, even though you didn't mean to hurt them.
This is one of the great lessons I've learned about saying sorry, which is saying you're sorry doesn't mean you're wrong. All it means is you take accountability for the thing that you said or did. That's all it means. And my analogy that I love to use: if you're at the airport and you're walking through the airport with your wheelie bag, your wheelie bag accidentally rolls over someone's foot. You turn to look at them. We always say sorry. Do you know why we say sorry? Because it's our wheelie bag. Yes, we did not intend to run over someone's foot, but it is our wheelie bag. And so when you run over someone's foot, you immediately turn around and say, "I'm so sorry," and they're like, "Don't worry about it." That's a really— right? That's a really good analogy. That's how accountability works, which is even if you didn't intend it, it's still your words, it's still your actions, it's still your wheelie bag. Just take accountability for those things and we're good. Nobody's looking for right or wrong. We're looking for accountability for words or actions.
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