Why Leadership Makes or Breaks Employee Satisfaction

Nobody ever looks at the leadership and saying, maybe it's them. I stayed at the Four Seasons, and one afternoon I went and bought a cup of coffee. And the kid working that day, the barista working that day, is a kid named Noah. I asked Noah, do you like your job? And without skipping a beat, Noah says, I love my job. Now, in my line of work, that's significant. So I said to Noah, can you tell me specifically what the Four Seasons is doing that you would say to me that you love your job? And again, without skipping a beat, Noah said, oh, throughout the day, managers will walk past me and check in on me, see how I'm doing, see if there's anything that they can do to help me. And then he said, I also work at another hotel, and there the managers walk past us and catch us when we're doing things wrong. He says, there, I just keep my head down, get my job done, get through the end of the day, collect my paycheck and go home. This is the exact same human being, and our interaction with him will be profoundly different because of the leadership environment in which he's working.