Short monologue by David Jenyns emphasizing two core sales skills: active listening and the ability to think on your feet (responding positively and flexibly rather than saying 'no'). The speaker frames these as learnable muscles and recounts personal experience early in their career.
The most important thing you can do as a salesperson is learn how to listen and learn how to act on your feet. And those are two things that a lot of people think they have. But it's a real muscle. To be able to think on your feet and never use the word no is a really hard thing to do, because most people will say, like, right or let me think. That's how we grow up. But to be able to say yes and over and over and over to whatever your client is saying really helped me a lot. When I first started.
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