A founder working 100 hours a week hired a trainee to handle admin work, only to realize his business had no actual systems, just habits. He discovered that building real processes was the only way to save his marriage and company.
When you were in that moment around that sort of breaking point, how did you come across my work? I can't remember, to be honest. I was thinking about it this morning before I came in. I think it might have been in either a Leader email that came through or I don't know if it was on social. I don't do a lot of social media. I don't know if you were working doing that at the time, but I was really struggling and there was a point where I knew I had to do something. Otherwise I was going to have no marriage. I was going to not see my kids. My business was going to fold. I was going to end up in hospital. I really felt like that. And so I was looking for something and I just put on some part-time staff, which was a big thing to do as a one-man band. And I thought, I'll get in another trainee. I got a trainee, apprentice trainee type person and got that person in. I thought, that'll do the admin, but they didn't have the skills. And I just knew I needed something. There's something, whatever the wordsmith you used in you, I just thought I knew systems had to be the way it has to be. I do have systems, thought I did, but they were really just typical guy thing. I did them, it worked, therefore that became the system and I just needed something but for the business, not just for the technical stuff.
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