David Jenyns explains that documented systems and processes are a way to codify best practices by capturing the skills and habits of top team members, documenting exactly what they do, and using those documented processes to train new hires. Through repetition the documented steps become habits, enabling reliable transfer of knowledge across the organization.
Documented systems and processes are ways of codifying best practice inside your organization. Think about it this way. You identify the skills and habits of your best team members. You then capture a system or process that details exactly what it is that they were doing. We then take that and use it to train new team members. And through repetition, the team member follows the process until the point it becomes habit. Then that becomes the way that they do things. Here, it's that transference of knowledge that's quite magical through systems and processes. So think about systems and processes as documented habits that can then be transferred to new team members.
Remember me? Subscribe To My Channel For More Free Business Systems Content 📈
