David Jenyns argues small businesses shouldn't wait for perfect systems like Lean or Six Sigma. Instead, release them fast, test them live, then adjust. Assign a primary person and backup for each task, and use new hires to spot what's broken in your processes.
There's no magic source here. The best way to see how a system goes is actually to release it out into the wild. You can look at things like Lean and Six Sigma and complex business process mapping. And for me, they're all approaching the problem of systemization for these big manufacturing companies or companies that have thousands of employees, and they're creating hypothesis first and trying to figure out what's going to happen. For me, I'm just like, let's get it out, test it, see what happens. Because we're a bit of a smaller business, we can move quickly. I'd rather just get something out there and adjust and review and see if we need to improve it. So always have a primary person who knows how to do a task and then have a secondary person. The primary person just teaches the secondary person how to do it. The best time for improving your systems and your processes is when you're onboarding staff as well, because they're coming to everything with fresh eyes. So they'll look at this and they'll go, oh, that didn't make sense to me. That didn't make sense to me. Just get them to add comments and then you have the system owner or the secondary owner circle back around, answer those questions and incorporate it back into the system. Sa.
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