Short excerpt from a David Jenyns YouTube video describing SYSTEMology: the service helps business owners with roughly 5–30 staff who lack documented systems, often with owner or single-person bottlenecks. The approach is to capture existing best-practice work, apply an 80/20 focus to identify the highest-impact systems, and standardize those across the team rather than inventing new processes.
We work with business owners, typically between about five staff and 30 staff, and it's before they have any real systems or processes in place, where the business owner is still across many of the different functions. And they are quite often the bottleneck. Or maybe they've got some real key person dependency. And the work that we do is really to help them capture best practice. It's not about creating and inventing new systems, it's about going, who already does this task the best? Let's figure out what they're doing and then bring everybody up to that standard. And how do we apply the 8020 rule and only identify the biggest, most impactful systems and go to work on those first?
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