A short spoken segment from a YouTube video by David Jenyns arguing that business success rests on meeting universal human desires: employees want respect and dignity; customers want appreciation and value for money. Cultural differences are secondary—the core human condition should guide interactions between businesses, employees, and consumers.
The key of unlocking the success of our business and hopefully the businesses that you either are thinking about working for or a part of. And it's so basic. We all want the same thing. Break away the differences between what I just described. Language, politics, the way people dress, their history, it doesn't matter. We all want the same thing. We want to be respected as employees. We want to be appreciated as customers. We want to feel dignified in the workplace and who we are as people. And we want to go into a store and for that brief moment of whether we're buying a cup of coffee or whatever it might be, we want some value for our money. And the human condition of all of that, between business and the consumer and everything else in between, is the human condition of the human spirit.
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